Companies seeking certification by the International Organization for Standardization must ensure their workplace documentation meet ISO standards. Quality Management System documentation includes your company's mission statement, company procedures, instructions, and record of safety compliance. Maintaining ISO certification requires documentation that shows your business operations are continually improving. Documents writers must use clear and concise language when developing documents.
Mission Statement
Mission statements are one of the most important documents in your QMS. Properly crafted mission statements communicate your company’s commitment to your customers, your employees, and your investors. When constructing your mission statement, add words that provide inspiration and direction to everyone in the company. Your management team should work together to ensure that the wording of your mission statement identifies your company’s primary function, and what you do that sets you apart from your competitors. As an example, if you manufacture bicycles, make sure you identify clearly, why your bicycles are of the highest possible quality..
Company Instruction Manuals
Instruction manuals provide guidance to workers on every operation necessary to produce the products and services you offer to consumers. Well-written manuals describe working policies and procedures necessary to ensure workers produce quality products, and give guidance to managers and supervisors on technical and legal requirements of the job. Procedure manuals should cover all of the requirements of each job or task in a systematic manner. Your manuals must use language that every worker can understand. Make sure your technical writers include illustrations, pictures, and charts that make the written instructions easier to understand.
Customer Service Instructions
Quality customer service does not happen by accident. Customer service agents need written instructions that provide systematic guidance on how to deal with customer concerns and complaints. Instructions should explain exactly how to respond professionally to disgruntled customers, and how to find a way to overcome problems regardless of how difficult they seem. A good strategy that helps customer service agents is to provide well thought out written routines that remove guesswork when looking for words when responding to customer concerns. Your company’s long-term sustainability and profitability depends on your customer service department consistently meeting or exceeding customer expectations.
Safety Compliance
Safety depends on your employee’s ability to follow clearly written instructions. Safety instructions must explain what each hazard is, and the how failure to follow the instructions will cause injury or illness. Include procedures for locking out defective equipment, and procedures for mitigating or eliminate hazardous conditions. Safety documents should provide clear written instruction on the use of safety equipment, and document safety training each employ needs to receive. Members of your safety team should review safety documents for grammatical errors, and check for procedures with confusing directions and guidance.
Mission Statement
Mission statements are one of the most important documents in your QMS. Properly crafted mission statements communicate your company’s commitment to your customers, your employees, and your investors. When constructing your mission statement, add words that provide inspiration and direction to everyone in the company. Your management team should work together to ensure that the wording of your mission statement identifies your company’s primary function, and what you do that sets you apart from your competitors. As an example, if you manufacture bicycles, make sure you identify clearly, why your bicycles are of the highest possible quality..
Company Instruction Manuals
Instruction manuals provide guidance to workers on every operation necessary to produce the products and services you offer to consumers. Well-written manuals describe working policies and procedures necessary to ensure workers produce quality products, and give guidance to managers and supervisors on technical and legal requirements of the job. Procedure manuals should cover all of the requirements of each job or task in a systematic manner. Your manuals must use language that every worker can understand. Make sure your technical writers include illustrations, pictures, and charts that make the written instructions easier to understand.
Customer Service Instructions
Quality customer service does not happen by accident. Customer service agents need written instructions that provide systematic guidance on how to deal with customer concerns and complaints. Instructions should explain exactly how to respond professionally to disgruntled customers, and how to find a way to overcome problems regardless of how difficult they seem. A good strategy that helps customer service agents is to provide well thought out written routines that remove guesswork when looking for words when responding to customer concerns. Your company’s long-term sustainability and profitability depends on your customer service department consistently meeting or exceeding customer expectations.
Safety Compliance
Safety depends on your employee’s ability to follow clearly written instructions. Safety instructions must explain what each hazard is, and the how failure to follow the instructions will cause injury or illness. Include procedures for locking out defective equipment, and procedures for mitigating or eliminate hazardous conditions. Safety documents should provide clear written instruction on the use of safety equipment, and document safety training each employ needs to receive. Members of your safety team should review safety documents for grammatical errors, and check for procedures with confusing directions and guidance.