07:17
Faizan
Road Runner
RoadRunner Web Mail is a free email address for subscribers of Time Warner Cable's RoadRunner High Speed Internet service. You can use this email address from a desktop email program such as Microsoft Outlook or Mac Mail, on your smartphone or though RoadRunner's Web Mail interface. While using the Web Mail interface, you may encounter the error message, "Your Session Has Expired."
Inactivity: 60 Minutes
According to RoadRunner tech support associate Neo, most users are logged out of their email account and view the "Your Session Has Expired" message after 60 minutes of inactivity. Inactivity is defined as not actively doing anything in the browser window that is connected to the Web Mail account. This is a security feature to protect your account should you happen to walk away from the computer. If you see this error message, simply log on to your account again.
Inactivity: 10 or 30 Minutes
Neo also explained that some customers who access Web Mail via a proxy server may be logged off after 10 or 30 minutes of inactivity. To avoid this complication, he advises customers to configure their Web browsers to not use a proxy to connect.
Corporate Customers
If you are a corporate customer and using RoadRunner Web Mail along with your corporate IT department, you may encounter session timeouts and "Your Session Has Expired" messages due to lack of an HTTPS connection. For security reasons, Web Mail should be accessed using an HTTPS connection. Contact your corporate IT department to confirm that this process is working.
Interrupted Session
You may also encounter this error if someone else uses your email and password to access Web Mail from another computer. If you encounter the "Your Session Has Expired" message while you are actively using your Web Mail account, check with anyone else who may be accessing the account at the same time. If no one else is connected to your account, you may wish to contact RoadRunner to report a possible fraud.
RoadRunner Web Mail is a free email address for subscribers of Time Warner Cable's RoadRunner High Speed Internet service. You can use this email address from a desktop email program such as Microsoft Outlook or Mac Mail, on your smartphone or though RoadRunner's Web Mail interface. While using the Web Mail interface, you may encounter the error message, "Your Session Has Expired."
Inactivity: 60 Minutes
According to RoadRunner tech support associate Neo, most users are logged out of their email account and view the "Your Session Has Expired" message after 60 minutes of inactivity. Inactivity is defined as not actively doing anything in the browser window that is connected to the Web Mail account. This is a security feature to protect your account should you happen to walk away from the computer. If you see this error message, simply log on to your account again.
Inactivity: 10 or 30 Minutes
Neo also explained that some customers who access Web Mail via a proxy server may be logged off after 10 or 30 minutes of inactivity. To avoid this complication, he advises customers to configure their Web browsers to not use a proxy to connect.
Corporate Customers
If you are a corporate customer and using RoadRunner Web Mail along with your corporate IT department, you may encounter session timeouts and "Your Session Has Expired" messages due to lack of an HTTPS connection. For security reasons, Web Mail should be accessed using an HTTPS connection. Contact your corporate IT department to confirm that this process is working.
Interrupted Session
You may also encounter this error if someone else uses your email and password to access Web Mail from another computer. If you encounter the "Your Session Has Expired" message while you are actively using your Web Mail account, check with anyone else who may be accessing the account at the same time. If no one else is connected to your account, you may wish to contact RoadRunner to report a possible fraud.
