05:11
Faizan
The typical courier driver may be dedicated, hard-working and customer-service orientated but they're certainly not likely to be psychic. So, if you'd like to avoid getting them lost, with all that might mean in terms of delays for your business, it's imperative that they have some absolutely firm and unambiguous directions for both collection and delivery.
Of course, in these days of SatNav and online mapping services, that should be routine, but here are some handy tips to cover all bases and ensure no hold-ups. Instead of jumping in and blaming the messenger any time something goes wrong, often, it's a case of looking closer to home.
Postcode
It may sound obvious but this is still sometimes overlooked or thought unnecessary. It's also a good idea to verify it with the other party in the collection or delivery so that you're sure it's accurate before passing it to the delivery company. Keep in mind, though, that postcodes aren't always unique to a very specific location or individual address, so other components may well also be needed.
Property Numbers
Many a courier driver has found themselves in the position of needing to find 'The Willows, Acacia Avenue', or something similar. That's not much use if said avenue is about three kilometres long! Stopping every short while and walking through gardens trying to find out whether a property is The Willows is invite suspicion and have neighbours calling the police! Try to use specific numbers where they exist, and in places where they don't, confirm the property's name is prominently displayed and visible from the road.
Floor numbers
Many a courier driver has also been in the position of arriving to collect from or deliver to a large multi-occupancy office block, but without a floor and other directions. It's a myth that all buildings have a directory or a friendly commissionaire who will know everyone in residence. Wandering helplessly around a mega-structure yelling out "has anybody heard of the XYZ company?" can be not only tedious but also very time consuming - not to mention unfair.
Of course, in these days of SatNav and online mapping services, that should be routine, but here are some handy tips to cover all bases and ensure no hold-ups. Instead of jumping in and blaming the messenger any time something goes wrong, often, it's a case of looking closer to home.
Postcode
It may sound obvious but this is still sometimes overlooked or thought unnecessary. It's also a good idea to verify it with the other party in the collection or delivery so that you're sure it's accurate before passing it to the delivery company. Keep in mind, though, that postcodes aren't always unique to a very specific location or individual address, so other components may well also be needed.
Property Numbers
Many a courier driver has found themselves in the position of needing to find 'The Willows, Acacia Avenue', or something similar. That's not much use if said avenue is about three kilometres long! Stopping every short while and walking through gardens trying to find out whether a property is The Willows is invite suspicion and have neighbours calling the police! Try to use specific numbers where they exist, and in places where they don't, confirm the property's name is prominently displayed and visible from the road.
Floor numbers
Many a courier driver has also been in the position of arriving to collect from or deliver to a large multi-occupancy office block, but without a floor and other directions. It's a myth that all buildings have a directory or a friendly commissionaire who will know everyone in residence. Wandering helplessly around a mega-structure yelling out "has anybody heard of the XYZ company?" can be not only tedious but also very time consuming - not to mention unfair.
Posted in: business
