07:21
Faizan
Every industry has its own lexicon of specialist terms. For the transport industry, this includes those such as "cargo logistics" or the equivalent. It's understandable if people outside of the industry don't immediately understand those terms, but on the other hand, it can be decidedly scary when people within the industry don't.
Here are a few examples:
• "What sort of vehicle will I need to pick up that load of cargo logistics?"
Couldn't happen in a professional haulage company? Well, it did. It was even more of a pity that the question was addressed to the customer.
• "I don't have a tractor unit - just a vehicle to connect up with and tow trailers around the country."
After that sort of comment, perhaps the customer might have responded "not my trailers you're not".
• "What do you mean by the 'cubic capacity' of my vehicle? Do you mean the engine size?"
This was put to a customer. It really should be incorporated into a training video.
• "Collection at 14:30. Is that the same as half-past four?"
There was a time (no pun intended) when the use of the 24-hour clock was mandatory in the haulage business - just to avoid confusion. Maybe the old disciplines are dying out.
• "I wasn't sure what you meant by chains and tensioners, so I brought some rope instead."
You can imagine the customer's expression when they learned that the transport company was a bit hazy on what chains were, and had decided that some crude and fairly tatty rope would be sufficient to secure their huge multi-tonne piece of equipment.
Here are a few examples:
• "What sort of vehicle will I need to pick up that load of cargo logistics?"
Couldn't happen in a professional haulage company? Well, it did. It was even more of a pity that the question was addressed to the customer.
• "I don't have a tractor unit - just a vehicle to connect up with and tow trailers around the country."
After that sort of comment, perhaps the customer might have responded "not my trailers you're not".
• "What do you mean by the 'cubic capacity' of my vehicle? Do you mean the engine size?"
This was put to a customer. It really should be incorporated into a training video.
• "Collection at 14:30. Is that the same as half-past four?"
There was a time (no pun intended) when the use of the 24-hour clock was mandatory in the haulage business - just to avoid confusion. Maybe the old disciplines are dying out.
• "I wasn't sure what you meant by chains and tensioners, so I brought some rope instead."
You can imagine the customer's expression when they learned that the transport company was a bit hazy on what chains were, and had decided that some crude and fairly tatty rope would be sufficient to secure their huge multi-tonne piece of equipment.
Posted in: business
