21:42
Faizan
Customer service has always been the backbone of successful retail outlets regardless of whether they are selling apparel, widgets or books. But as retail stores expand, they add on more products, more locations and more employees. In many cases, this decentralization leads to problems with order fulfillment that leave customers cold, particularly when they expect quick results. We're a fast-paced society and we are demanding rapid, accurate response now more than ever. If your pick, pack and ship facilities can't keep up with demand, you may need to look at the ways voice picking can improve your bottom line. Although the upfront costs may seem daunting, the long-range results can be extremely positive.
The Complexities of Voice Picking And Shipping
UPS delivers more packages in the United States, particularly at the holidays, than any other parcel delivery company. They can tell you that the logistics of getting an item from the warehouse to a customer's door can often involve hundreds of miles of conveyor belts, one or two interim depots, at least two different modes of transportation and dozens of scans. It's a complex effort that can easily breakdown at any point along the way. One of the most critical elements of getting a package to where it's going is ensuring that the proper item is picked correctly. A simple transposition of numbers or a bar code that is read incorrectly can result in an incorrect item being shipped to a customer who will be disappointed. Now think of the cost of returning the incorrect item and shipping out the correct one - all of those conveyor belts, trucks, airplanes, depots... you get the idea. Retailers are essentially paying to deliver that item twice as well as paying for the return of the incorrect item.
Voice Picking To The Rescue
Retailers can benefit greatly from the use of systems that will ensure that the proper items are picked every time so that the danger of shipping the wrong items is dramatically reduced. Today's systems are based on precise technology and advanced auditory recognition that is easy to learn, easy to respond to and faster by far than having employees fill orders by hand or using a bar code scan and computer system. Retailers who implement voice picking at their order fulfillment warehouses generally see not only improved accuracy, but greater efficiency and improved on-the-job safety as well. Why? Because their employees no longer have to look down to see the order information. They can be looking for the products they need at all times without having to constantly look up and down or reading a difficult purchase order. Because their speed and accuracy is better, customers receive their products earlier than expected and the products in their order will be correct every time.
Some Impressive Statistics
If you're considering a voice picking for your order fulfillment website but aren't yet sold on it, consider the following statistics:
• Companies routinely report accuracy of up to 99% with voice picking.
The Complexities of Voice Picking And Shipping
UPS delivers more packages in the United States, particularly at the holidays, than any other parcel delivery company. They can tell you that the logistics of getting an item from the warehouse to a customer's door can often involve hundreds of miles of conveyor belts, one or two interim depots, at least two different modes of transportation and dozens of scans. It's a complex effort that can easily breakdown at any point along the way. One of the most critical elements of getting a package to where it's going is ensuring that the proper item is picked correctly. A simple transposition of numbers or a bar code that is read incorrectly can result in an incorrect item being shipped to a customer who will be disappointed. Now think of the cost of returning the incorrect item and shipping out the correct one - all of those conveyor belts, trucks, airplanes, depots... you get the idea. Retailers are essentially paying to deliver that item twice as well as paying for the return of the incorrect item.
Voice Picking To The Rescue
Retailers can benefit greatly from the use of systems that will ensure that the proper items are picked every time so that the danger of shipping the wrong items is dramatically reduced. Today's systems are based on precise technology and advanced auditory recognition that is easy to learn, easy to respond to and faster by far than having employees fill orders by hand or using a bar code scan and computer system. Retailers who implement voice picking at their order fulfillment warehouses generally see not only improved accuracy, but greater efficiency and improved on-the-job safety as well. Why? Because their employees no longer have to look down to see the order information. They can be looking for the products they need at all times without having to constantly look up and down or reading a difficult purchase order. Because their speed and accuracy is better, customers receive their products earlier than expected and the products in their order will be correct every time.
Some Impressive Statistics
If you're considering a voice picking for your order fulfillment website but aren't yet sold on it, consider the following statistics:
• Companies routinely report accuracy of up to 99% with voice picking.
Posted in: business
