05:55
Faizan
If you're answering your own phone, you're probably wasting time. If you're paying someone to answer the phone, you may be wasting money. The solution, as these five reasons will show, lies in call answering services.
Every time the phone rings and someone inside the company interrupts their work to go answer it, that costs a great deal of time. It's not just the time involved in actually answering the phone. It may only take 30 seconds to answer the phone and give a quick response to a question. It may take five minutes to look up information and respond. However, the interruption takes several minutes away from productive work. Even for a 30-second answer to a question, it may take 3, 4 or even 5 minutes for the employee to get back into focus on the task he or she was working on when the phone rang. If the person answering the phone is also the business owner, that time is even more valuable.
Using call answering services saves money. If you've recognized that having employees answer the phone on top of other duties wastes time, you may have hired someone to do nothing but answer the phone. Unless your company actually runs call answering services, this is an expensive way to have your phone answered. If the phone point person also does other things, you return to the problem of wasted time.
You may find this counterintuitive at first, but it's true. Look back at the two examples from reason one. If a caller has a simple question, the call answering services operators can answer those questions without interrupting the work of the business. Customers love this. On the other hand, if the question is more complex, as in the 30-minute example, the call answering operator can pass along a message. An employee can then research the answers before returning the call, saving the customer time. Customers love this, too.
Imagine if you could tell your customers to "call us anytime" and leave a message. You can do that with an answering machine, of course, but call answering services mean you can offer a live person answering the phone at any time.
Every time the phone rings and someone inside the company interrupts their work to go answer it, that costs a great deal of time. It's not just the time involved in actually answering the phone. It may only take 30 seconds to answer the phone and give a quick response to a question. It may take five minutes to look up information and respond. However, the interruption takes several minutes away from productive work. Even for a 30-second answer to a question, it may take 3, 4 or even 5 minutes for the employee to get back into focus on the task he or she was working on when the phone rang. If the person answering the phone is also the business owner, that time is even more valuable.
Using call answering services saves money. If you've recognized that having employees answer the phone on top of other duties wastes time, you may have hired someone to do nothing but answer the phone. Unless your company actually runs call answering services, this is an expensive way to have your phone answered. If the phone point person also does other things, you return to the problem of wasted time.
You may find this counterintuitive at first, but it's true. Look back at the two examples from reason one. If a caller has a simple question, the call answering services operators can answer those questions without interrupting the work of the business. Customers love this. On the other hand, if the question is more complex, as in the 30-minute example, the call answering operator can pass along a message. An employee can then research the answers before returning the call, saving the customer time. Customers love this, too.
Imagine if you could tell your customers to "call us anytime" and leave a message. You can do that with an answering machine, of course, but call answering services mean you can offer a live person answering the phone at any time.
Posted in: business
