07:19
Faizan
The Thunderbird email client is a desktop application developed by Mozilla. It offers a variety of useful features, including a tabbed interface, advanced filtering tools and automatic spam detection. If you are experiencing problems with downloading emails in Thunderbird, double-check your account settings and the program options. If the problems persist, reinstall Thunderbird or get in touch with the company supplying your email service.
Account Settings
Access your email account settings by choosing "Account Settings" from the "Tools" menu. On the subsequent screen are all of the options relating to each of your accounts, including the username and password used to log on, the remote server settings (where the email is collected from) and where message archives are kept. In most cases, the default settings should work fine. If in doubt, check the details with your email service provider or try deleting the account and adding it again from scratch to see if the problem is solved.
Email Locations
Make sure you have not set up filters that are removing the emails from the inbox before you have had chance to read them. To view the filters applied to your account, select "Message Filters" from the "Tools" menu. In addition, make sure that your emails are not being downloaded by another client on another PC or from a Web-based client -- if you are accessing the same account from elsewhere and choosing to delete the emails once downloaded they won't appear in Thunderbird. If you are accessing a Web-based service, such as Gmail, open up the Web interface and double-check that you have correctly enabled access to the relevant folders.
Error Messages
If Thunderbird is having trouble accessing your email account rather than simply not finding anything to download, then an error message should be displayed on-screen providing further information to help you troubleshoot the problem. Select "Help" then "Help Contents" from the Thunderbird menus to open the Thunderbird Support portal in your default Web browser. Follow the troubleshooting links or use the search box at the top of the screen to find resources related to the problem.
Email Provider
It's possible that the problem stems from your email provider rather than Thunderbird. You can confirm this or rule it out by trying to download the emails from an alternative client, such as Windows Live Mail, or a Web-based email service. Check with your email provider via phone or visit the official support pages of the website to see if any problems have been reported with the service. Many email provider websites offer support pages providing troubleshooting advice as well as detailed setup guides for configuring email accounts with a variety of clients, including Mozilla Thunderbird.
Account Settings
Access your email account settings by choosing "Account Settings" from the "Tools" menu. On the subsequent screen are all of the options relating to each of your accounts, including the username and password used to log on, the remote server settings (where the email is collected from) and where message archives are kept. In most cases, the default settings should work fine. If in doubt, check the details with your email service provider or try deleting the account and adding it again from scratch to see if the problem is solved.
Email Locations
Make sure you have not set up filters that are removing the emails from the inbox before you have had chance to read them. To view the filters applied to your account, select "Message Filters" from the "Tools" menu. In addition, make sure that your emails are not being downloaded by another client on another PC or from a Web-based client -- if you are accessing the same account from elsewhere and choosing to delete the emails once downloaded they won't appear in Thunderbird. If you are accessing a Web-based service, such as Gmail, open up the Web interface and double-check that you have correctly enabled access to the relevant folders.
Error Messages
If Thunderbird is having trouble accessing your email account rather than simply not finding anything to download, then an error message should be displayed on-screen providing further information to help you troubleshoot the problem. Select "Help" then "Help Contents" from the Thunderbird menus to open the Thunderbird Support portal in your default Web browser. Follow the troubleshooting links or use the search box at the top of the screen to find resources related to the problem.
Email Provider
It's possible that the problem stems from your email provider rather than Thunderbird. You can confirm this or rule it out by trying to download the emails from an alternative client, such as Windows Live Mail, or a Web-based email service. Check with your email provider via phone or visit the official support pages of the website to see if any problems have been reported with the service. Many email provider websites offer support pages providing troubleshooting advice as well as detailed setup guides for configuring email accounts with a variety of clients, including Mozilla Thunderbird.
